BPO Service

Outsource Inbound/Outbound Call Center Services

Having an efficient and prompt customer care is as important as having a great product or service. If lately you have been unable to meet the grueling demands of customer support in-house, why not consider outsourcing inbound/outbound customer support to IT365?

  • Lead Qualification Services
  • Phone Answering Services
  • Order Taking Services
  • Up-selling and Cross-selling Services
  • Product Information Requests
  • Built with Latest Technology
  • Billing Query Services
  • Reservation Booking Services
  • Online customer support services
  • Customer Services
  • Email Management Services
  • Help Desk Solutions
  • Inbound Sales
  • Payment collection services
  • Sales Lead Qualification and Closure
  • Subscription services
  • Technical Support
  • Ticketing sales subscription services
  • Warranty registration services
  • Website Response

We are a well-established and reputed outsourcing company, which has handled inbound/outbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24x7 that are tailor-made for your customers.

Why Choose us Over Other Service Providers?

Professional Call Center Agents

Our call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound/outbound customer support service and technical support.

Advanced Capabilities

We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.

Rich Experience

At IT365, we have gained vast experience of over 21 years in addressing customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.

24/7 Support

We can provide your company with 24/7 call center services throughout the year, so you can always be sure that your customers' calls will be answered—even on weekends and holidays.

Sophisticated Technology

IT365's call centers in India are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.

Assured Customer Satisfaction

With our specially trained call centre support agents managing your customer relationships instantly, you can be sure of complete customer satisfaction, unmatched quality in our operations, increased customer loyalty, and better customer retention.

Why Offshore Inbound/Outbound Customer Support?

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.

Maintaining such a well-organized call center in India or any other part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing to India. Other than that, by outsourcing a non-core business functions, like inbound customer support, your company can expect to -

  • Drastically reduce operational and infrastructural costs
  • Achieve higher service quality with dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Maximize revenue and productivity by quickly resolving customer queries
  • Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor

IT365 – Your Ideal Partner for Call Center Solutions

IT365 understands that satisfied customers form the core of any great business. Our call center services help you reach out to your customers 24X7, and professionally handle their queries and resolve any issues quickly.

If you have any queries regarding support process in India and want to know how to start call center in India, feel free to talk to our call center experts any time. We are committed to working as your partners to help you realize your business goals. We believe in total transparency, and allow our customers to make informed business decisions.

Your benefits in outsourcing BPO services

  • You can save a huge 60% on operating costs, making a huge difference to your budget
  • You get a dedicated team of inbound/outbound call center agents who work on a 24x7x365 basis
  • All calls are monitored and recorded for your references
  • The quality of the calls are ensured by our managers and you can review the same on a real-time basis
  • Rigorous trainings are organized to make sure that our calling agents are well versed in meeting your goals
  • High quality infrastructure at IT365 makes sure that the probability of system breakdowns are nearly zero

Outsource 24-hour call center support services to IT365.

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